Ogaan endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Damage/Defective/Wrong Supply of products
Customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to packet is noticed, please leave a suitable remark on receipt to logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “firstname.lastname@example.org” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
Your purchase is eligible for return or exchange only if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We have made every effort to display the colours of our products that appear on Ogaan as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Size Change Issue
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or call us at +91-8130109011.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
- Contact our Customer Care team to schedule a reverse pickup.
- Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges).
- You can then use the credit note to place a new order with the alternate size
Please note that size exchanges will not be possible if the product is purchased during a period of special pricing / sale.
Store Credit / Refund
- We will be happy to, following a quality check, offer you a store credit, as applicable in your case. This will be processed within 7 business days after receiving of products as per Ogaan - Terms & Conditions.
- Any refund will be made in the original method of payment – Only in case of order cancellation within 24 hours of placing the order.
- If your purchase is eligible for a free return or exchange as explained above, the credit note or refund will also include the proportionate shipping cost.
Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
- Accessories, including jewelry, clutches, wallets, bags, scarves, belts, footwear etc.
- Custom made and Made to order products.
- Orders placed using store credit
- Unstitched items like Dupattas, Sarees with unstitched blouse
- Altered products as per the specifications/measurements provided by you
- Products that are purchased in any sale / promotion organized by Ogaan
- Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
- Once issued, your Gift Card is valid for a lifetime.
- In order to redeem your Gift Card, you need to register with Ogaan.com.
- Gift Cards can be redeemed against all products on Ogaan.com.
- However, they cannot be returned or refunded, and are non-transferable. Gift Cards cannot be redeemed for cash in part or in whole, or converted into credit notes.
- They cannot be used to purchase a Gift Card.
- If the order amount exceeds the value of your Gift Card, the remaining balance must be settled at checkout. COD will not be acceptable.
- If you wish to return products you have purchased using a Gift Card, OGAAN’s Exchange & Return Policy will apply.
- Ogaan.com is not responsible if your Gift Card is lost, stolen, or used without your permission. We shall not be held responsible for any unauthorised and/or fraudulent purchases made using the Gift Card. We presume that the guest presenting the Gift Card code is the intended beneficiary of the voucher. Hence, we shall not verify whether the person redeeming it is the actual/intended beneficiary of the gift card.
- Ogaan.com reserves the right to cancel or reject a Gift Card without prior intimation if we reasonably suspect that the gift code has been utilised or is invalid, or if the guest is not the intended recipient.
- OGAAN Gift Card is an e-card and no delivery charges apply. However, Ogaan.com’s standard delivery T&C apply for purchases made with it.
- If a guest purchases OGAAN Gift Card(s) alongside other products, standard delivery charges will apply (except during promotional free delivery periods).
- Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery promotions.
- This gift card will be governed by the laws of India and disputes, if any, shall be subject to the jurisdiction of courts in Delhi only.
In case you have any queries, customer can also call us at our customer service number +91-8130109011, which remains open from Monday to Friday between 0900 to 1800 Hrs (IST) except declared holidays.